The identification of hostile activities resulted in an understanding of the structure of the mobbing process. It then became apparent that these activities, although they were negatively used in such cases, did not always in themselves, have a purely negative character. They consisted to a great extent of quite normal interactive behaviors. However, used frequently and over a long period of time in order to harass, their content and meaning changes, consequently turning into dangerous communicative weapons (see case studies). The systematic use of hostile activities in this type of interaction triggers the development of a very stereotypical course in the mobbing process.

Because of this conceptualization, a typology of activities could be developed and subdivided into five categories depending on the effects they have on the victim. The following shows the results of informal interviews and heuristic analyses:

• Effects on the victims´ possibilities to communicate adequately (management gives you no possibility to communicate, you are silenced, verbal attack against you regarding work assignments, verbal threats, verbal activities in order to reject you, etc.).
• Effects on the victims´ possibilities to maintain social contacts (colleagues do not talk with you any longer or you are even forbidden by management to talk to them, you are isolated in a room far away from others, you are "sent to Coventry", etc.).
• Effects on the victim´s possibilities to maintain his personal reputation (gossiping about you, others ridicule you, others make fun about of handicap or your ethnic heritage or your way of moving or talking, etc.).
• Effects on the victim´s occupational situation (you are not given any work assignments at all, you are given meaningless work assignments, etc.).
• Effects on the victim´s physical health (you are given dangerous work assignments, others threaten you physically or you are attacked physically, you are sexually harassed in an active way, etc.).

In all, 45 different activities used during a mobbing process were identified (see the LIPT questionnaire and also Leymann, 1992b and 1993b). The list of items has been statistically analyzed using factor analyses (Niedl, 1995; but also Zapf et al., 1996) leading to similar categories.

It must, nevertheless, be emphasized, that these activities mainly describe hostile interactions as they are carried out in northern European countries (Leymann, 1991a). Studies carried out in Austria (Niedl 1995) support an earlier hypothesis that still other behaviors may be used in other cultures, while some of those from the northern European culture may not be used at all. Knorz and Zapf (1996) published a number of other behaviors found in the southern part of Germany using qualitative interviews.

Eventually a questionnaire was developed and tested (LIPT-questionnaire: Leymann Inventory of Psychological Terror). It has been used in all studies mentioned above, with the exception of the Norwegian studies, which used a different investigative method.

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